DISCLAIMER

Liability:

I understand that the risk of injury from Pilates activities and Pilates equipment may be significant, including risk of injury or death. I knowingly and freely assume such risks, both known and unknown. I acknowledge that I may engage in privately supervised, group supervised, or unsupervised activity and I assume all risks of using equipment or props, movement, or exercise routines with or without staff present. In addition, I acknowledge that Pilates Glow (the Studio) may include outdoor risks such as slippery surfaces, loose rocks and gravel, unseen landscaping issues or more.

I hereby release and hold harmless the Studio and the Studio owners of this business or any other business that may be associated with this company, with respect to all injury, disability, death, loss or damage to a person or property that may arise out of connection with this business or any use of its products, services, or classes.
I expressly agree that this release is intended to be as broad and inclusive as permitted by applicable law and if a portion of this release is held invalid the balance shall remain in full force and effect. This release shall apply to my heirs, assigns, personal representatives and any other next of kin. I understand that this business is relying on this release in agreeing to enter into this agreement.
I have read the release of liability and assumptions of risk agreement and fully understand its terms and that I have given up substantial rights by signing it and I sign it freely and voluntarily without inducement.
Additional Terms and Conditions: I hereby confirm that I am aware and agree to all additional terms and conditions included in this document.

​​

Authorization for Preauthorized Payments:

We hereby authorize the designated billing company selected by this business to draw items for the purpose of paying dues for services. This includes any late fees or services fees as well as additional authorized payments, charged to the account saved in the Studio’s booking software (Mindbody). Membership payment will draw on the 1st of each month unless otherwise noted herein.
Subject to the following conditions: Forms of payment: Automatic payments may be made via credit card or ACH (unless explicitly discussed other payment method). An ACH or credit card will be held on file in the Studio’s booking software (Mindbody) regardless of payment method. Payments will be processed automatically via credit card or ACH on the same day each month. American Express credit card is not accepted by the studio.
The items shall be drawn on or about the date listed on the payment plan. The transactions on your bank statement will constitute receipts for payment. If the regular payments set forth on the payment plan should vary in amount (excepting pre- authorized additional charges) you are entitled to receive notice ten days prior to the said payment. In signing, you authorize receiving notice only when the said amount differs by more than $100 from your most recent payment.
The privilege of making payments under this arrangement may be revoked by the company if any items are not paid upon presentation.
If this preauthorized payment arrangement is revoked for any reason this does not release you from your payment obligation.
A service fee may be assessed and drafted for any credit card or order returned for insufficient funds or any other reason. A late fee will be assessed and drafted should any payments become past due.

​

Cancellation Policies:

All sales are final. Pilates Glow does not offer refunds for memberships, packages, classes, or private sessions under any circumstances. Clients are responsible for the full cost of their purchase regardless of attendance or usage.​

Pilates Glow may cancel or reschedule any class or session.

Canceled class credits will be returned to your account to reschedule.

Semi-private classes require a minimum of two participants. Classes with fewer than two participants may be canceled up to two hours prior, and credits will be returned.

Members may cancel semi-private or group classes up to 1 hour before the scheduled start time. Cancellations made less than 1 hour before the class will incur a $10 late cancellation fee and a class credit will be deducted.

No-shows will incur a $15 fee and a class credit will be deducted. Applicable fees will be charged separately and not at the time of the class.

memberships can be canceled anytime with 30 days’ written notice. Cancellation notice must be given in person, and the official form can be submitted digitally. Unused classes during the notice period do not carry over.

All classes, packages, memberships, and private sessions must be paid in full at the time of purchase. Packages and class credits expire as stated at the time of purchase. Unused or expired classes cannot be refunded, transferred, or extended.

All late cancellations and no-shows, including illness, will initially incur fees. A valid doctor’s note submitted within 7 days may result in a credit or reimbursement.

Relocation Exception

If a client relocates more than15 miles from Pilates Glow, they may cancel their contract, package, or membership without penalty. To do so, the client must provide at least 30 days’ written notice along with proof of the new address. Proof must include the client’s name and demonstrate that the new address is over 25 miles from the studio.

Clients who have purchased individual classes, packages, or non-membership contracts acknowledge that relocation or personal circumstances are not valid reasons to cancel or request a refund. All purchases are final and subject to the Studio’s standard non-refundable policies.

Class credits or packages purchased directly from Pilates Glow may be shared or transferred to friends or family. All transfers should be communicated to the Studio in advance to ensure proper tracking of credits and usage. Memberships are non-transferable, and unused classes or sessions do not carry over past the expiration date.

Late Payments and Defaults

Members are responsible for paying all amounts due on time. A payment is considered late if it is more than ten (10) days past due. Late payments may incur a $39 late fee, and returned checks, drafts, or credit card payments may incur additional service fees.

Electronic Payments (EFT)

If you pay monthly dues via EFT, the Studio’s billing company may collect all amounts owed, including late and service fees, in accordance with applicable laws.

Designated Billing Company

Pilates Glow NY reserves the right to change its designated billing company at any time. If a change occurs, your payments will continue to be processed by the new billing company under the same terms as your original agreement.

Temporary Studio Closure

If the Studio temporarily closes, classes may be offered online at the Studio’s discretion. Memberships will have their expiration dates extended to account for the closure period.

Vacation / Temporary Absence

Clients may request an extension of their class expiration dates due to vacation or extended absence. Requests must be communicated to the Studio in advance. The total duration of the package, including any extensions, may not exceed 6 months for packages with an original 3-month validation, or 3 months for packages with an original 30-day validation. Extensions are not available for unlimited memberships.

Teachers and class schedules are subject to change, and the Studio cannot pause or extend timelines if other classes or teachers are available.

Pilates Glow may cancel classes due to adverse weather. Private and duet clients will be notified directly. For group classes, the Studio will make reasonable efforts to communicate cancellations in the morning, but clients should check the online schedule to confirm class status.

If the Studio remains open and a client does not attend, it will be treated as a late cancel or no-show, and standard fees or class deductions will apply.

Membership Changes and Communication

Members must communicate any changes to their membership (upgrades, downgrades, or cancellations) in person at the studio and complete the required Termination/Changes form. At least 30 days’ notice is required to avoid penalties.

Due to our software system, memberships cannot be paused or frozen. If modifications are needed, the membership will be canceled, and members may reactivate their account when ready to return.

​

Summary of Studio Policies:

Members and Clients, by executing the Agreement, does hereby join the Studio and such membership and packages entitles the Members and Clients  to use the facilities.  Members and Clients must provide own athletic clothing. Members and Clients have one hour before the class starts to sign up for any class.
Members and Clients agrees to abide by all membership and packages regulations of the Studio. Members and Clients agrees to comply with stated and customary rules for participation and use of equipment. Unless cancelled as provided in this Agreement, the Member and Clients  will be responsible for all payments under this Agreement even if Members and Clients do not use the Studio’s facilities and services. However, in the event of death or disability, liability for fees will terminate as of the date of death or disability. If the Studio becomes temporarily unavailable due to an event such as fire, flood, loss of lease, we will extend the Members and Clients contract privileges for the period the facilities were unavailable or Members and Clients have the option to freeze their accounts for the period of closure.
If Members and Clients violates the Agreement and the terms contained therein or any of the rules and regulations for the use of the facility, the Studio may suspend the Members and Clients' right to use the facility until the Members and Clients provides the Studio with reasonable assurance of future compliance. During the period of any such suspension, the Members and Clients shall not be entitled to a credit for any prepayment of dues or other fees due of paid pursuant to the Membership or Packages Agreement. In the event Members or Clients continues to violate the terms of this Agreement or the rules and regulations governing the facility, the Member’s membership  or Client's packages may be terminated by the Studio and the balance of the contract declared due and payable in full immediately.
Members and Clients  agrees that they shall not engage in any type of commercial or business activity while using the facilities.
Members and Clients shall not act as a trainer for any other Member or guests and any acts which constitute such business activities are strictly forbidden. If Members Clients engages in such commercial or business activities Member's membership and Clients lessons shall be subject to immediate cancellation and the balance of the contract declared due and payable in full immediately.
Member and Clients agrees that they shall always abide by the Studio dress code while in the facility.
Members and Clients agrees that they shall not use loud or profane language upon the Studio premises, nor shall Member and Clients molest, badger, assault or harass other Studio Members, guests, or employees. If members and clients engages in such behavior, Member’s and Clients' Contract shall be subject to immediate cancellation and the balance of the contract declared due and payable in full immediately.
Members and Clients understands they may be photographed at the Studio. By execution of this Agreement, Members and Clients agrees to allow Member’s photo, video, or likeness to be used for any legitimate purpose by the Studio and their respective producers, sponsors, organizers and/or assigns, at their discretion. Members and Clients acknowledges that by signing this Agreement, they give up all claims of ownership, income, editorial content, and use of such media.
Members and Clients agrees that if they fails to use the Studio facilities that shall not release the Member or Client from the obligation to make all payments required by the terms of this Membership or Packages Agreement.
Arbitration: All disputes (Except small claims under $1,000) will be settled by binding arbitration before a single arbitrator under the authority of the Federal Arbitration Act, conducted by and in accordance with the rules and procedures of the American Arbitration Association. The arbitration will take place in the county in which this Studio is located unless otherwise agreed. All arbitration proceedings must be made by an individual claimant and will not be conducted on a “class” basis. The decision of the arbitrator must be a reasoned award. The decision of the arbitrator will be final and binding on all parties and may be enforced by a judgement entered upon the arbitration award by any state or federal court in this state. Any award from the arbitrator may be appealed under the Appellate Arbitration Rules of the American Arbitration Association.
Should this Agreement be placed in the hands of an attorney for the violation of any provision contained herein, the parties agree the Studio shall be entitled to recover all costs and expenses resulting therefrom, including a reasonable amount as attorney’s fees.
The parties hereby agree that the whole agreement between the parties relating to the subject matter hereof is contained in the Agreement and shall supersede any prior understandings, arrangements, commitments, or undertakings of the parties, whether written, oral, express, or implied.
This Agreement may not be amended or modified except by an instrument in writing executed by the partied hereto.
Members and Clients authorizes the Studio and the authorized designees to contact them by email, telephone, or by other means. Subject to applicable law, Members and Clients agrees that any of these parties may contact them at any mailing address, phone number of email set forth not the face of this agreement, or any other address subsequently provided to, or obtained by any such party.
The Studio retains the right to modify these policies without warning. Reasonable rules and regulations may be posted in Membership and Client Guide or at the Studio from time to time and all Members and Clients shall be subject to strict compliance therewith. The most current copy of the Membership and Client Guide can be found at the Studio.

​

Studio Safety & Hygiene Policies:

Instructors: Training may be provided by Studio employees or independent contractors retained by PilatesGlow NY.

Grippy Socks: Required for all classes and private sessions. Socks are available for purchase at the studio.

Equipment Cleaning: Clients must clean equipment immediately after use with provided wipes or sprays.

Safe Equipment Use: Use all safety features; ask staff if you’re unsure.

Behavior & Conduct: Horseplay, vulgar language, abuse of equipment, or working out while intoxicated is prohibited. Violations may result in suspension or cancellation of membership or class access.

Cell Phones: Must be silenced while in the studio.

Policy Enforcement: PilatesGlow NY may refuse service or remove clients who do not follow studio policies. Repeated violations may lead to suspension or termination without refund.

​

Class Duration:

Pilates classes offered by Pilates Glow are 50 minutes.

Semi-private classes require a minimum of two participants. Classes with fewer than two participants may be canceled up to two hours prior, and credits will be returned.

Pilates Glow may cancel or reschedule any class or session.

Canceled class credits will be returned to your account to reschedule.

​​

Memberships

For details regarding membership types, billing, changes, cancellations, and other policies, please refer to the Pilates Glow NY Membership Agreement. All members are responsible for understanding and abiding by the terms outlined in their agreement.

​​

Class Validity & Expiration

All class sessions, packages, and membership credits have a set validity period:

 

Private & Duet Sessions:

Single sessions valid 30 days

10-class packages valid 3 months.

 

Semi-Private / Group Classes:

Single classes and class packages valid 30 days.

 

Memberships:

Monthly class credits valid 30 days from the date added (separate from membership duration or commitments).

 

Unused classes will expire and are non-refundable.

 

If you need an exception (e.g., due to travel, illness, or extended absence), please request it before the expiration date. Requests submitted after expiration may not be accommodated.