Terms and Conditions, Privacy Policies and Disclaimer

• Liability:

I understand that the risk of injury from Pilates activities and Pilates equipment may be significant, including risk of injury or death. I knowingly and freely assume such risks, both known and unknown. I acknowledge that I may engage in privately supervised, group supervised, or unsupervised activity and I assume all risks of using equipment or props, movement, or exercise routines with or without staff present. In addition, I acknowledge that Pilates Glow (the Studio) may include outdoor risks such as slippery surfaces, loose rocks and gravel, unseen landscaping issues or more.

I hereby release and hold harmless the Studio and the Studio owners of this business or any other business that may be associated with this company, with respect to all injury, disability, death, loss or damage to a person or property that may arise out of connection with this business or any use of its products, services, or classes.
I expressly agree that this release is intended to be as broad and inclusive as permitted by applicable law and if a portion of this release is held invalid the balance shall remain in full force and effect. This release shall apply to my heirs, assigns, personal representatives and any other next of kin. I understand that this business is relying on this release in agreeing to enter into this agreement.
I have read the release of liability and assumptions of risk agreement and fully understand its terms and that I have given up substantial rights by signing it and I sign it freely and voluntarily without inducement.
Additional Terms and Conditions: I hereby confirm that I am aware and agree to all additional terms and conditions included in this document.

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• Authorization for Preauthorized Payments:

We hereby authorize the designated billing company selected by this business to draw items for the purpose of paying dues for services. This includes any late fees or services fees as well as additional authorized payments, charged to the account saved in the Studio’s booking software (Mindbody). Membership payment will draw on the 1st of each month unless otherwise noted herein.
Subject to the following conditions: Forms of payment: Automatic payments may be made via credit card or ACH (unless explicitly discussed other payment method). An ACH or credit card will be held on file in the Studio’s booking software (Mindbody) regardless of payment method. Payments will be processed automatically via credit card or ACH on the same day each month. American Express credit card is not accepted by the studio.
The items shall be drawn on or about the date listed on the payment plan. The transactions on your bank statement will constitute receipts for payment. If the regular payments set forth on the payment plan should vary in amount (excepting pre- authorized additional charges) you are entitled to receive notice ten days prior to the said payment. In signing, you authorize receiving notice only when the said amount differs by more than $100 from your most recent payment.
The privilege of making payments under this arrangement may be revoked by the company if any items are not paid upon presentation.
If this preauthorized payment arrangement is revoked for any reason this does not release you from your payment obligation.
A service fee may be assessed and drafted for any credit card or order returned for insufficient funds or any other reason. A late fee will be assessed and drafted should any payments become past due.

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• Cancellation Policies:

The members and clients acknowledges that the contract fee is non-refundable and understand and agrees that they are responsible for the entire contract fee, regardless of attendance or usage of classes or private lessons. The Studio reserves the right to cancel or suspend your membership and client privileges at any time for any reason. If such cancellation or suspension is due to a violation of Studio policies, violations, or terms or due to damages rendered by yourself or a guest, you are subject to full responsibility to the terms of this agreement along with a fee and any charges for repairs to damages made.

Membership Studio fee for late cancel – A $10 fee will be charged if the Member registered for the group class and cancels their attendance 1 hour before the class starts, also a group class will be deducted from the Member’s account. The Member acknowledges that their membership is a commitment from both parties, Member and Instructor.
Membership Studio fee for no show – A $15 fee will be charged if the Member registered for the class and doesn’t show, also a group class will be deducted from the Member’s account. The Member acknowledges that their membership is a commitment from both parties, Member and Instructor.

Membership Payments will be charged on a month-to-month basis with a required 3-month commitment. After the initial commitment period, memberships can be canceled at any time without additional penalties, provided a 30-day written notice is given before the intended cancellation date. Please note that cancellations must be made in person and the cancellation form needs to be signed. Members acknowledge that unused classes within the 30-day period do not carry over to the next month.
Illness - If a client is unable to continue classes due to an illness, Pilates Glow requires a note from a doctor to verify the condition. Upon receiving the doctor's note, we will freeze the client's account for the duration specified by the doctor. If the client feels sick within the 24-hour cancellation window and provides a doctor's note, the lesson will not be deducted from their account.

Relocation Clause:
If a member relocates more than 25 miles away from the studio, they may cancel their contract without penalty. To do so, the member must provide a 30-day written notice along with proof of their new address. The proof must include the member’s name and demonstrate that the new address is over 25 miles from the studio.

Unlimited Classes/ Year - one time purchase with max savings:

Clients who decide to purchase the Unlimited Classes Annual Pricing Option will be charged a total of $2,999 on the day of purchase, granting them the ability to sign up for unlimited group classes for a 12-month period. This pricing option is non-transferable and non-refundable under any circumstances. The 12-month period begins on the date of purchase and cannot be paused, extended, or shared with another individual. Clients are still subject to the studio's late cancellation and no-show policies, and repeated violations may result in suspension of booking privileges. This option ensures priority access to classes but does not exempt clients from studio policies and procedures. 

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• Termination:

The Member acknowledges that this membership and the annual group classes agreement are non-transferable, and unused classes do not roll over to the following month; they will expire. Membership Payments will be charged on a month-to-month basis with a required 3-month commitment. After the initial commitment period, memberships can be canceled at any time without additional penalties, provided a 30-day written notice is given before the intended cancellation date. Please note that cancellations must be made in person and the cancellation form needs to be signed.

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• Additional Terms and Conditions: 

Default and Late Payments - Should you default on any payment obligation called for in this agreement, the Studio will have the right to declare the entire remaining balance due and payable and you agree to pay allowable interest, and all costs of collection, including but not limited to collection agency fees, court costs, and attorney fees. A default occurs when any payment due under this agreement is more than ten days late. A service fee will be charged immediately for any check, draft, credit card, or order returned for insufficient funds or any other reason. Should any monthly payment become more than ten days past due, you will be charged a late fee of $39. If the Member is paying monthly dues by Electronic Funds Transfer, the Studio’s designated billing company reserves the right to draft via EFT all amounts owed by the Member including all late and service fees subject to appropriate State and Federal law.

Designated Billing Company - The Studio hereby reserves the right to change the Designated Billing Company at their discretion and without warning. If such a change is made, the full terms and conditions of this agreement will continue to apply, and you agree to authorize the new Designated Billing Company to continue drafting your account.

Notice - Any holder of this agreement is subject to all claims and defenses which the debtor could assert against the seller of goods or services obtained pursuant hereto of with the proceeds hereof, recover hereunder by the debtor shall not exceed amounts paid by the debtor hereunder.

Temporary Closure - If the Studio should temporarily close for any reason, lessons and group classes will be available online at the Studio’s discretion . The Studio reserves the right to decide when it is appropriate to reopen. The Member will have the option to freeze membership payments during temporary closure. Frozen membership will resume payment upon Studio’s reopening.

Weather Disclaimer - Pilates Glow reserves the right to cancel classes due to adverse weather conditions. In the event that the studio remains open, but the client chooses not to attend in person, they have the option to join the class via Zoom, provided they are capable of doing so. If the client declines the Zoom option, the lesson will be deducted from their account as if they had attended the session.

Member and Client Obligations - Members and Clients agrees to abide by all Studio policies, follow the directions of staff regarding safety and security issues and to treat the staff and other Members with courtesy. Member agrees to pay monthly dues on time, including notifying the Studio promptly if banking or credit card information used for automatic payment changes, or to be charged a declined payment fee and/or late fee per delinquent payment. Member and Clients agrees to pay all costs of collection incurred by the holder of this agreement if this account becomes more than 60 days past due. Member agrees to continue to fulfill the financial obligation of this agreement, except as allowed above. All lessons are non-refundable. We do not offer refunds for any reason.

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• Summary of Studio Policies:

Members and Clients, by executing the Agreement, does hereby join the Studio and such membership and packages entitles the Members and Clients  to use the facilities.  Members and Clients must provide own athletic clothing. Members and Clients have one hour before the class starts to sign up for any class.
Members and Clients agrees to abide by all membership and packages regulations of the Studio. Members and Clients agrees to comply with stated and customary rules for participation and use of equipment. Unless cancelled as provided in this Agreement, the Member and Clients  will be responsible for all payments under this Agreement even if Members and Clients do not use the Studio’s facilities and services. However, in the event of death or disability, liability for fees will terminate as of the date of death or disability. If the Studio becomes temporarily unavailable due to an event such as fire, flood, loss of lease, we will extend the Members and Clients contract privileges for the period the facilities were unavailable or Members and Clients have the option to freeze their accounts for the period of closure.
If Members and Clients violates the Agreement and the terms contained therein or any of the rules and regulations for the use of the facility, the Studio may suspend the Members and Clients' right to use the facility until the Members and Clients provides the Studio with reasonable assurance of future compliance. During the period of any such suspension, the Members and Clients shall not be entitled to a credit for any prepayment of dues or other fees due of paid pursuant to the Membership or Packages Agreement. In the event Members or Clients continues to violate the terms of this Agreement or the rules and regulations governing the facility, the Member’s membership  or Client's packages may be terminated by the Studio and the balance of the contract declared due and payable in full immediately.
Members and Clients  agrees that they shall not engage in any type of commercial or business activity while using the facilities.
Members and Clients shall not act as a trainer for any other Member or guests and any acts which constitute such business activities are strictly forbidden. If Members Clients engages in such commercial or business activities Member's membership and Clients lessons shall be subject to immediate cancellation and the balance of the contract declared due and payable in full immediately.
Member and Clients agrees that they shall always abide by the Studio dress code while in the facility.
Members and Clients agrees that they shall not use loud or profane language upon the Studio premises, nor shall Member and Clients molest, badger, assault or harass other Studio Members, guests, or employees. If members and clients engages in such behavior, Member’s and Clients' Contract shall be subject to immediate cancellation and the balance of the contract declared due and payable in full immediately.
Members and Clients understands they may be photographed at the Studio. By execution of this Agreement, Members and Clients agrees to allow Member’s photo, video, or likeness to be used for any legitimate purpose by the Studio and their respective producers, sponsors, organizers and/or assigns, at their discretion. Members and Clients acknowledges that by signing this Agreement, they give up all claims of ownership, income, editorial content, and use of such media.
Members and Clients agrees that if they fails to use the Studio facilities that shall not release the Member or Client from the obligation to make all payments required by the terms of this Membership or Packages Agreement.
Arbitration: All disputes (Except small claims under $1,000) will be settled by binding arbitration before a single arbitrator under the authority of the Federal Arbitration Act, conducted by and in accordance with the rules and procedures of the American Arbitration Association. The arbitration will take place in the county in which this Studio is located unless otherwise agreed. All arbitration proceedings must be made by an individual claimant and will not be conducted on a “class” basis. The decision of the arbitrator must be a reasoned award. The decision of the arbitrator will be final and binding on all parties and may be enforced by a judgement entered upon the arbitration award by any state or federal court in this state. Any award from the arbitrator may be appealed under the Appellate Arbitration Rules of the American Arbitration Association.
Should this Agreement be placed in the hands of an attorney for the violation of any provision contained herein, the parties agree the Studio shall be entitled to recover all costs and expenses resulting therefrom, including a reasonable amount as attorney’s fees.
The parties hereby agree that the whole agreement between the parties relating to the subject matter hereof is contained in the Agreement and shall supersede any prior understandings, arrangements, commitments, or undertakings of the parties, whether written, oral, express, or implied.
This Agreement may not be amended or modified except by an instrument in writing executed by the partied hereto.
Members and Clients authorizes the Studio and the authorized designees to contact them by email, telephone, or by other means. Subject to applicable law, Members and Clients agrees that any of these parties may contact them at any mailing address, phone number of email set forth not the face of this agreement, or any other address subsequently provided to, or obtained by any such party.
The Studio retains the right to modify these policies without warning. Reasonable rules and regulations may be posted in Membership and Client Guide or at the Studio from time to time and all Members and Clients shall be subject to strict compliance therewith. The most current copy of the Membership and Client Guide can be found at the Studio.

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• Safety Notices:

Member training services provided in this facility may be provided either by employees of the Studio or by independent contractors operating their own business who are retained by the Studio.
It is the Members and Clients' responsibility to wipe down all equipment after each use and put away any equipment they use.
Members and Clients are required to use the safety features of the equipment. If you are unsure about how to use apparatus, you should obtain instructions from the staff.
Member and Clients are required to follow rules set forth by the Studio regarding the health and safety of themselves, fellow Pilates students and instructors.
Horseplay, vulgar language, abuse of equipment, working out while intoxicated or other inappropriate behavior will not be tolerated and may result in the suspension or cancellation of the Member’s membership and Clients Packages, and the balance of the contract being declared due and payable in full immediately. Cell phones are to be silenced.

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• Class Duration:

I acknowledge that the standard duration of Pilates classes offered by Pilates Glow is 50 minutes. However, in the event that only one participant joins a class, the class is adjusted to a 40-minute duration, considering it as a private lesson. This adjustment is at the discretion of the Studio and aims to provide a personalized experience.

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• Membership Changes and Communication Policy:

As a member of Pilates Glow, I acknowledge and agree to the following terms regarding changes to my membership:

1. The membership is billed on a month-to-month basis and automatically renews on the 1st of each month.

2. The Unlimited Classes Annual Pricing Option is charged in full at the time of purchase for a total of $2,999. This option is non-refundable and non-transferable under any circumstances. The 12-month period begins on the purchase date and cannot be paused, extended, or shared.

3. Any changes to my membership such as upgrades, downgrades and cancellations must be communicated to Pilates Glow via email only. In addition, the termination/changes form must be completed in the studio. To avoid penalties or additional charges, I must provide at least 30 days' notice. I understanding that I must have a valid credit card on file, with no exceptions.

*Due to our software system, memberships cannot be paused or frozen. If any modifications are needed, the membership will be canceled, and when the member ready to return, member's account will be reactivated.  

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• Class Validity & Expiration:

By purchasing any class package or membership, I acknowledge and agree to the following terms:

1. Single private and single group classes are valid for 7 days from the purchase date.

2. Class cards for 4 group classes per month, 6 group classes per month, and 10 group classes per month are valid for 30 days from the purchase date.

3. The 10-pack for private lessons is valid for 3 months from the purchase date.

I understand that unused classes within these timeframes will expire and cannot be refunded or transferred.